1. PURPOSE/DESCRIPTIONó In this section give a snapshot
picture/current description of how the program looks.
The mission of the Office of Housing and
Residence Life is to provide Weber State students with exceptional
customer service, as well as a residential environment conducive to
not only social growth, but also educational growth. This
environment encourages students to become a part of a social
community, while excelling at academic endeavors. Residence Life
staff will strive to continually provide students with programming
sessions focused on developing the whole student, not just specific
of student life.
The Residence Life staff will, through training and
new initiatives for students, strive to provide students with
exceptional customer services. Training sessions will occur to
brainstorm about how to better assist residents and trouble shoot
what may not be effective. New initiative will offer students
incentives to come in to the Residence Life office, showing students
how appreciated they are for living on campus.
Residence Life staff, most specifically Resident
Assistants (RA), will assist residents in growth socially and
educationally. Through passive and active programming, RAs will be
able to expose residents to a wide range of current issues facing
college students and young adults.
The Office of Residents Life will actively seek
student feedback on the service and facilities in order to permit
preemptive remedies to situations before they become problems.
Feedback will come in the forms of focus groups, student surveys and
surveys from parents of on-campus students.
Provide a brief
overview of the program and its role within the university.
State the program
mission, goals/objectives and describe how each operating component
is compatible with and supports the goals of student services and
how they relate to the WSU mission.
List the primary
services offered by your unit.
Explain how you
systematically identify the characteristics of the student
studentsí learning and special needs.
The office of Housing and Residence Life seeks
to provide students with a complete living and learning experience.
We identify studentís needs in several ways: self-selection of
living environment, programmatic evaluation, and student focused
First, we allow the student to self-select the
style of living environment they would function best in. Our
housing program is separated into three styles of living
arrangements: Traditional Residence Halls, Standard Apartments, and
Custer Programmatic Housing.
Second, we survey each student in several ways:
programming surveys designed to identify areas of interest and
desired growth, parent surveys to assist in our understanding the
desired living arrangement and mindset off our customer,
Environmental Assessment Surveys to understand how the student
perceives our facilities, programs, employees, and services.
Third, we seek to provide the student resident
with several opportunities for involvement within the residential
living environment. We have an active Resident Hall Association
that actively seeks to engage the students on an academic and social
level. We provide the university with a Residential Senator that
conducts assessments on the facilities and services rendered by the
Office of Housing & Resident Life.
Together these three programs allow us to
assist students in their growth process. Each program also provides
us with a key to understanding who we serve and what they desire out
of our department.
Show how you make
provision for meeting those identified needs
studentsí achievement of their educational goals.
Because of the nature of living on campus we
seek to assist the student in the growth process to do this we seek
to accommodate them through a series of different opportunities:
creative judicial sanctioning. RHA elections, student senate
elections, RA to Student ration, a multidivisional approach to
integrating academics and social support.
Creative sanctioning: unfortunately young student violate university
policy. In order to assist them in learning from those mistakes we
seek to employ sanctions focused on improving the studentís thought
process rather than seeking criminal or punitive penalties.
RHA elections: in an effort to involve as many of our customers as
possible we intentionally employ election methods that encourage
involvement. RHA is open to all members of the community. With
this in mind we open election to our entire community also. This
provides all residentís with the chance to be elected to an office
and further allows for all representatives to come from the largest
pool of member students available.
Student senate election: in an effort to expand the reach of our
population and to welcome even more students into the community
senator elections are open to all members of the university. We
want everyone to feel welcome into the community of residents.
We desire to be inclusive in our approach to education. We
accomplish this be co-producing programs with both student service
and academic departments. These efforts have brought university
police, the center for women students, the center for nontraditional
students and the multicultural student center into the residence
halls for events, lectures, and programs.
of how you have systematically evaluated the appropriateness
and adequacy of your services.
Each year Housing & Residence Life conduct an
annual survey which is called the Environmental Assessment Survey.
Within this survey we strive to evaluate each of the services
offered by our department. In addition to this annual survey we
also conduct various focus groups and smaller surveys for various
services and programs we offer.
Show how you have
used the results of the evaluation as a basis for change.
Through the Environmental Assessment Survey and
various focus groups conducted we have made several changes. Some
of the changes we made were to allow Century Campus Housing
Management, L.P. (CCHM) to take over the management of the
facility. In evaluations, built a new apartment style housing
Provide data of the
utilization of services for the past 10 years.
See Environmental Assessment Surveys.
Assessment of Goals/Objectives/Outcomes and Planning
identify the student learning outcomes, which were assessed, and the
methods used to assess these outcomes. Generally describe the
results. Identify the changes which were made or will be made based
upon the results.
Through the research done concerning students
needs. IT was determined that an apartment style facility would be
an excellent addition to the services offered by Residence Life. In
the Fall of 2002 University Village apartments were opened. The
facility holds over 400 students. In addition to the physical
building that was constructed, the Residence Life department took
this facility and began Theme Housing Residents have the option to
live in various building under a specific theme. This allows the
student to be more involved on carious levels (educationally,
socially) in that specific theme.
From 1994 to 2000
provide examples of the changes which have been made to improve
teaching and learning based on outcomes assessment results.
In 1999 the University hired Century Campus
Housing Management, L.P. (CCHM) to do an assessment of its existing
facilities and give a recommendation for the future of Housing
Services at the University. Upon completion of the assessment and
recommendation, the University hired CCHM to take over the
management of its Housing operations. Then a year later, three
traditional residence halls were taken off-line and a new apartment
style community was constructed.
Personnel (executive, professional, classified)
Identify the total
number of full-time, part-time and hourly personnel who work in the
Student Services area.
descriptions for each person employed in your department.
(if you do not have a copy of Standard Three, get
employment form from cluster head)
Submit a one-page
vita for each executive and professional staff.
(see cluster head for example)
personnel are evaluated.
The Department of Housing & Residence Life has
six professional staff members in the office, four full time
custodians, fifteen Resident Assistants (RAís), and seven student
office workers. Professional, full time personnel are engaged in a
performance review each June. Prior to the review they are asked to
do a self assessment, then they meet with their supervisor for an
official review. Areas of improvement are discussed and goals are
set for the individual for the coming year. Student staff are
reviewed in the same manner only, in November instead of June.
sources and relative proportion of funding that support your
program. (E&G/legislative, student fees, private donation, grants,
auxiliary funds etc.)
The Office of Housing & Residence Life is an
auxiliary service. All auxiliary funding is self generated with no
policies and procedures which you have established
The Department of Housing & Residence Life has
several policies and procedures which are established. WE have a
lease contract, Facilities Use Agreement, Community Policies,
Operations Manuals, and an Emergency Procedures Manual.
How are factors such as
ethnic, socioeconomic and religious diversity addressed.
As a department we embrace diversity refusing
to limit our residents based on any criteria that would harm the
liberal development of university students.
We are active participants in Fair Housing
Programs both civil and university regulated.
Housing & Residence Life holds that all
students are welcome to reside in our facilities regardless of any
discriminators identified legally, academically, or socially.
In an effort to educate our resident son the
benefits of open-mindedness and acceptance we provide programming
that educates students on current media issues, historic injustice
and the role we all play in making our world a better place. These
efforts have brought university police, the center for women
students, the center for nontraditional students and the
multicultural student center into the residence halls for events,
lectures and programs.
We also encourage and provide opportunities for
involvement in community service groups, activities and projects.
opportunities provided by your program for students to be involved
in institutional governance.
faculty are involved in the development of policies for your
We offer all of our students the opportunity to
be involved in the Residence Hall Association (RHA). RHA is a
student selected group of individuals that represent their floor of
hall on various issues within the buildings. Also, in conjunction
with the Student Senate, the Residence Hallís have a senator that
represents them at Student Senate functions. We are involved with
other faculty and staff on several different areas, one main area is
in relation to discipline. WE have a close relationship with the
Dean of Studentís office in matters of judicial hearings for the
discipline matters. Also, our staff is on a committee with faculty
and staff concerning Alcohol and other Drugs (AOD).
Describe 3 to 5
significant changes which have occurred since 1994 for areas in
In 2000 the University chose to bring in
Century Campus Housing Management, L.P. (CCHM) to manage its Housing
operation. In 2002, University Village was built, a 476 bed
apartment style complex. Also, in 2002 Theme Housing was introduced
for residents wanting to be involved in a smaller group in the
STRENGTHS AND CHALLENGES
Identify 1 to 3
strengths or areas of challenge for ent department from the
information provided in Section 1.
One strength in Housing & Residence Life is
that Century Campus Housing Management, L.P. (CCHM), professional
manages the department. A second strength in the department is that
our occupancy has increased. As more students move on campus the
better their success can be and greater ties to the University can
be established. One area of challenge that the department is making
changes in, is feedback. Currently a survey can be greatly
NEXT STEPS/ACTION ITEMS:
steps/action items that will increase areas of strength of minimize
challenges identified in Section III. Provide a 1 to 5 year time
line for each identified next step/action item.
It is the desire of Housing & Residence Life
that we would continue to hire competent and qualified individuals
in our department that can continue to take us to new heights at our
University. Also, we hope and plan to continue to increase our
occupancy with the intent of building new housing in the near
future. To increase our survey results our intent is to review the
current questions on the various surveys conducted over the years,
determine the best questions to ask in the survey, conduct the
survey earlier in the year so that changes (if needed) could be
implemented within the same school year, and to continue to track
the data over time.