WSU Davis Enrollment Services Assessment Plan

WSU Davis Enrollment Services

Assessment Plan

(revised 09/10/04)

Successful Outcome completion will be assessed through the following evaluation tools within the WSU Davis Enrollment Services office.

Assessment Tool / Outcome	BE APPROACHABLE	Develop communication, customer service, and problem solving skills	Develop a connection to WSU	BE RESPONSIBLE	Remain current with policy and procedure changes	Develop an understanding of procedures, processes, and policies necessary for successful admission, enrollment, and persistance to graduation.	BE EFFECTIVE	Develop processing and customer service skills	Develop and evaluate outcome based activities	Develop a professional network
Immediate and accurate Enrollment Processing		X	X		X	X		X
Staff is efficient and respectful toward students		X	X		X	X		X	X
Academic advisors are knowledgeable of college and curricular requirements			X		X	X		X	X	X